BSB30120 Certificate III in Business
CRICOS Code: 105616F
Course Length: 6 Months
Commencement Date: On Demand
Units: 13 (6 Core Units & 7 Elective Units)
Course Prerequisites: Students are required to have completed Year 10 or equivalent of secondary education. IELTS 5.0 or equivalent
Develop Practical Business Skills & Advance Your Career.
The BSB30120 Certificate III in Business is designed to equip you with versatile workplace skills that are highly valued across a range of industries. Whether you're starting your career or looking to enhance your business knowledge, this qualification provides the foundational skills needed to succeed in administration, customer service, and business support roles.
This nationally recognised qualification reflects the varied roles of individuals working in different sectors, applying critical thinking, problem-solving, and teamwork while exercising discretion and judgement. You’ll also develop the ability to provide technical advice and support to colleagues, making you an asset in any workplace.
Who is this course for?
This course is ideal for individuals who:
- Want to build practical business and administrative skills applicable to a variety of industries.
- Are seeking an entry-level business qualification to start or progress their career.
- Would like to develop communication, problem-solving, and teamwork skills.
- Prefer a hands-on, interactive learning experience that mirrors real workplace scenarios.
- Are looking for a progression towards higher qualifications in business and management.
Why Study at Phoenix Academy?
- Nationally Recognised Qualification – Gain an AQF Level 3 certification that is respected by employers across industries.
- Practical & Industry-Focused Learning – Develop real-world business skills through engaging, hands-on training.
- Industry-Experienced Trainers – Learn from experts with real business experience.
- Pathway to Further Education – Seamlessly transition to higher qualifications such as the BSB40120 Certificate IV in Business or the BSB50120 Diploma in Business, helping you progress into leadership and management roles.
Career Pathways
The BSB30120 Certificate III in Business opens up a variety of career opportunities, including:
- Administrative Assistant
- Customer Service Officer
- Data Entry Operator
- Office Administrator
- Receptionist
What You’ll Learn
- Business Operations & Administration – Understand how businesses function and how to manage everyday tasks efficiently.
- Professional Communication – Develop workplace communication skills for customer service, teamwork, and business writing.
- Workplace Technology & Digital Skills – Gain confidence using office software and digital tools in a professional setting.
- Customer Service & Relationship Management – Learn how to interact professionally with clients and provide excellent service.
- Workplace Health & Safety (WHS) – Understand key regulations to help maintain a safe and productive work environment.
- Time Management & Organisation – Develop skills to prioritise tasks and meet deadlines effectively.
- Problem-Solving & Decision-Making – Learn to apply critical thinking and make informed business decisions.
Qualification Packaging Rules & Units
Total number of units = 13
- 6 core units plus + 7 elective units
Learners must satisfactorily complete all 6 core units and 7 elective units to be awarded an AQF qualification.
Core Units:
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
Elective Units:
BSBCRT412 Articulate, present and debate ideas
BSBLDR301 Support effective workplace relationships
BSBTEC301 Design and produce business documents
BSBTEC303 Create electronic presentations
BSBFIN302 Maintain financial records
BSBTEC302 Design and produce spreadsheets
BSBPEF301 Organise personal work priorities
Qualification mapping information
No equivalent qualification. Supersedes but is not equivalent to:
- BSB30115 Certificate III in Business
- BSB30215 Certificate III in Customer Engagement
- BSB30415 Certificate III in Business Administration
- BSB30815 Certificate III in Recordkeeping
- BSB30915 Certificate III in Business Administration (Education)
- BSB31115 Certificate III in Business Administration (Medical).
Licensing / Regulatory Information
No licensing, legislative or certification requirements apply to this qualification.
Recognition of Prior Learning (RPL), Credit Transfer & Training Needs Analysis
At Phoenix Academy, we recognise that learners come with diverse work, life, and study experiences. As part of our enrolment process, we offer a Training Needs Analysis (TNA) to assess your existing knowledge, identify any skills gaps, and create a tailored learning plan.
You may be eligible for:
- Recognition of Prior Learning (RPL): If you have workplace or life experience that meets the outcomes of a unit or qualification, you can apply to have these competencies formally recognised—saving you time and study load.
- Credit Transfer: If you’ve completed equivalent units at another Registered Training Organisation (RTO), you can apply for direct credit and won’t need to repeat that learning.
RPL and Credit Transfer applications are assessed by qualified staff using a structured process, including competency conversations, evidence review, and if necessary, gap training.
To explore RPL or Credit Transfer:
- Ask our staff at enrolment
- Download our RPL Information Pack and Application Form
- Submit your evidence or academic transcripts as early as possible
Phoenix Academy is committed to ensuring fair, transparent, and efficient assessment processes for all applicants. For more information, contact:
us at info@phoenix.wa.edu.au | or +61 8 9235 6000
