BSB30120 Certificate III in Business
CRICOS Code: 105616F
Course Length: 6 Months
Commencement Date: On Demand
Units: 13 (6 Core & 7 Electives)
Course Prerequisites: Students are required to have completed Year 10 or equivalent of secondary education. IELTS 5.0 or equivalent
Develop Practical Business Skills & Advance Your Career.
The BSB30120 Certificate III in Business is designed to equip you with versatile workplace skills that are highly valued across a range of industries. Whether you're starting your career or looking to enhance your business knowledge, this qualification provides the foundational skills needed to succeed in administration, customer service, and business support roles.
This nationally recognised qualification reflects the varied roles of individuals working in different sectors, applying critical thinking, problem-solving, and teamwork while exercising discretion and judgement. You’ll also develop the ability to provide technical advice and support to colleagues, making you an asset in any workplace.
Who is this course for?
This course is ideal for individuals who:
- Want to build practical business and administrative skills applicable to a variety of industries.
- Are seeking an entry-level business qualification to start or progress their career.
- Would like to develop communication, problem-solving, and teamwork skills.
- Prefer a hands-on, interactive learning experience that mirrors real workplace scenarios.
- Are looking for a steppingstone to higher qualifications in business and management.
Why Study at Phoenix Academy?
- Nationally Recognised Qualification – Gain an AQF Level 3 certification that is respected by employers across industries.
- Practical & Industry-Focused Learning – Develop real-world business skills through engaging, hands-on training.
- Industry-Experienced Trainers – Learn from experts with real business experience.
- Pathway to Further Education – Seamlessly transition to higher qualifications such as the Certificate IV in Business or the Diploma in Business, as well as career advancement.
Career Pathways
The BSB30120 Certificate III in Business opens up a variety of career opportunities, including:
- Administrative Assistant
- Customer Service Officer
- Data Entry Operator
- Office Administrator
- Receptionist.
This qualification also provides a pathway to further study, such as the Certificate IV in Business or Diploma of Business, helping you progress into leadership and management roles.
What You’ll Learn
- Business Operations & Administration – Understand how businesses function and how to manage everyday tasks efficiently.
- Professional Communication – Develop workplace communication skills for customer service, teamwork, and business writing.
- Workplace Technology & Digital Skills – Gain confidence using office software and digital tools in a professional setting.
- Customer Service & Relationship Management – Learn how to interact professionally with clients and provide excellent service.
- Workplace Health & Safety (WHS) – Understand key regulations to help maintain a safe and productive work environment.
- Time Management & Organisation – Develop skills to prioritise tasks and meet deadlines effectively.
- Problem-Solving & Decision-Making – Learn to apply critical thinking and make informed business decisions.
Qualification Packaging Rules & Units
Total number of units = 13
- 6 core units plus + 7 elective units
Core Units:
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
Electives:
BSBCRT412 Articulate, present and debate ideas
BSBLDR301 Support effective workplace relationships
BSBTEC301 Design and produce business documents
BSBTEC303 Create electronic presentations
BSBFIN302 Maintain financial records
BSBTEC302 Design and produce spreadsheets
BSBPEF301 Organise personal work priorities
Licensing / Regulatory Information
No licensing, legislative or certification requirements apply to this qualification.
