BSB20120 Certificate II in Workplace Skills
CRICOS Code: N/A
Commencement Date: On Demand
Delivery Mode: Face-to-face with guided learning
Units: 10 Units (5 Core Units & 5 Electives)
Duration: 6 months
Academic Requirements: None for adults, Year 10 (or equivalent) for secondary students
English requirements: CEFR B1+ / IELTS 5.0 (or equivalent); or Australian Year 10 English
Kickstart Your Career with Essential Workplace Skills!
Looking to gain real-world workplace skills and step into the professional world with confidence? The BSB202120 Certificate II in Workplace Skills is the perfect entry-level qualification for individuals looking to build fundamental administrative and operational skills in a variety of industries.
This nationally recognised qualification prepares you for junior administrative roles, where you'll develop practical workplace skills and gain an understanding of business operations.
Who is this course for?
This program is ideal for individuals who:
- Are starting their career and want to develop foundational workplace skills.
- Want to build confidence in administrative and business operations.
- Prefer hands-on learning with real-world applications.
- Are looking for a steppingstone to further study or career progression.
- Want to work in entry-level administrative roles under direct supervision.
What You’ll Learn
- Workplace Communication Skills – Learn how to interact professionally and effectively in a business environment.
- Time Management & Organisation – Develop essential skills to handle workplace tasks efficiently.
- Business Technology – Gain confidence in using office software and digital tools.
- Problem-Solving & Initiative – Learn how to tackle workplace challenges with confidence.
- Teamwork & Collaboration – Build strong interpersonal skills to work effectively with colleagues and supervisors.
Career Pathways
The BSB20120 Certificate II in Workplace Training can open doors to various entry-level roles, including:
Administrative Assistant
Office Support Worker
Customer Service Assistant
Junior Data Entry Officer
Receptionist
This qualification also serves as a pathway to further study, such as a Certificate III in Business or Certificate IV in Business, helping you progress into higher roles in administration, customer service, and office management.
Why Study at Phoenix Academy?
- Nationally Recognised Qualification – Earn an AQF Level 2 certification in business services.
- Practical & Industry-Relevant Training – Gain real-world workplace experience in an interactive learning environment.
- Experienced Trainers & Supportive Learning Environment – Learn from industry experts who provide hands-on guidance.
- Pathway to Further Education – Easily transition into higher qualifications for career advancement.
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