BSB10120 Certificate I in Workplace Skills

Build Confidence & Develop Essential Workplace Skills!

The BSB10120 Certificate I in Workplace Skills is the perfect introductory qualification for individuals preparing to enter the workforce for the first time. This nationally recognised course provides foundational business skills, helping you build confidence, develop essential workplace abilities, and gain an understanding of how businesses operate.

With hands-on, practical learning, you’ll gain experience in teamwork, communication, time management, and problem-solving, preparing you for entry-level roles or further study in business and administration.

Who is this course for?

This course is ideal for individuals who:

• Have not yet entered the workforce and want to develop essential employability skills.
• Are looking for an introductory qualification to build confidence in a work environment.
• Want to gain real-world business knowledge under guided supervision.
• Are seeking a platform to further study or an entry-level job in business.
• Prefer practical, hands-on learning that mirrors workplace expectations.

What You’ll Learn

• Using Business Resources – Learn how to effectively use workplace tools and technology.
• Work Readiness & Preparation – Understand what’s expected in a business environment and develop the skills to thrive.
• Communication in the Workplace – Build confidence in interacting with colleagues and customers.
• Problem-Solving & Critical Thinking – Develop basic strategies for handling challenges in the workplace.
• Time Management & Wellbeing – Learn how to organise tasks and maintain personal wellbeing in the workplace.
• Health & Safety at Work – Understand essential workplace health and safety principles.
• Digital Technology & Research Skills – Gain confidence using computers, the internet, and other digital tools.

Career Pathways

• This course is a great starting point for entry-level roles, including:

Administrative Assistant
Office Support Worker
Customer Service Assistant
Data Entry Clerk

It also serves as a building block to further study, such as a BSB20120 Certificate II in Workplace Skills or BSB30120 Certificate III in Business, opening doors to broader career opportunities.

Why Study at Phoenix Academy?

• Nationally Recognised Qualification – Gain an AQF Level 1 certification to enhance your employability.
• Practical & Hands-On Learning – Learn in a real-world business environment with expert trainers.
• Supportive & Experienced Trainers – Receive personalised guidance to help you build confidence in the workplace.
• Pathway to Further Education – Progress to higher qualifications and career opportunities.