BSB20120 Certificate II in Workplace Skills
CRICOS Code: N/A
Commencement Date: On Demand
Delivery Mode: Face-to-face with guided learning
Units: 10 Units (5 Core Units & 5 Elective Units)
Duration: 6 months
Academic Requirements: None for adults, Year 10 (or equivalent) for secondary students
English requirements: CEFR B1+ / IELTS 5.0 (or equivalent); or Australian Year 10 English
Kickstart Your Career with Essential Workplace Skills!
Looking to gain real-world workplace skills and step into the professional world with confidence? The BSB202120 Certificate II in Workplace Skills is the perfect entry-level qualification for individuals looking to build fundamental administrative and operational skills in a variety of industries.
This nationally recognised qualification prepares you for junior administrative roles, where you'll develop practical workplace skills and gain an understanding of business operations.
Who is this course for?
This program is ideal for individuals who:
- Are starting their career and want to develop foundational workplace skills.
- Want to build confidence in administrative and business operations.
- Prefer hands-on learning with real-world applications.
- Are looking for a stepping stone to further study or career progression.
- Want to work in entry-level administrative roles under direct supervision.
What You’ll Learn
- Workplace Communication Skills – Learn how to interact professionally and effectively in a business environment.
- Time Management & Organisation – Develop essential skills to handle workplace tasks efficiently.
- Business Technology – Gain confidence in using office software and digital tools.
- Problem-Solving & Initiative – Learn how to tackle workplace challenges with confidence.
- Teamwork & Collaboration – Build strong interpersonal skills to work effectively with colleagues and supervisors.
Career Pathways
The BSB20120 Certificate II in Workplace Training can open doors to various entry-level roles, including:
Administrative Assistant
Office Support Worker
Customer Service Assistant
Junior Data Entry Officer
Receptionist
This qualification also serves as a pathway to further study, such as a BSB30120 Certificate III in Business or BSB40120 Certificate IV in Business, helping you progress into higher roles in administration, customer service, and office management.
Why Study at Phoenix Academy?
- Nationally Recognised Qualification – Earn an AQF Level 2 certification in business services.
- Practical & Industry-Relevant Training – Gain real-world workplace experience in an interactive learning environment.
- Experienced Trainers & Supportive Learning Environment – Learn from industry experts who provide hands-on guidance.
- Pathway to Further Education – Easily transition into higher qualifications for career advancement.
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Qualification Packaging Rules & Units
Total number of units = 10
- 5 core units plus + 5 elective units
Learners must satisfactorily complete all 5 core units and 5 elective units to be awarded an AQF qualification.
Core Units:
- BSBCMM211 Apply communication skills
- BSBOPS201 Work effectively in business environments
- BSBPEF202 Plan and apply time management
- BSBSUS211 Participate in sustainable work practices
- BSBWHS211 Contribute to the health and safety of self and others
Elective Units:
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBFIN301 Process financial transactions
- BSBPEF201 Support personal wellbeing in the workplace
- BSBTWK201 Work effectively with others
- BSBCRT201 Develop and apply thinking and problem-solving skills
Qualification mapping information
No equivalent qualification. Supersedes but is not equivalent to:
- BSB20115 Certificate II in Business
- BSB20215 Certificate II in Customer Engagement
Licensing / Regulatory Information
No licensing, legislative or certification requirements apply to this qualification.
